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It appears that the QuantConnect system is currently encountering an issue delivering emails to my address, as I received a bounce notification (please see the attached screenshot for reference). As a result, I was unable to receive the LeanAPI via email and subsequently submitted a request through the support portal.
However, it has been two days since my request, and I have not yet received a response. I would sincerely appreciate it if someone from the customer care team could assist me with this matter at their earliest convenience. Thanks in advance.
Email Bounce Popup
Mia Alissi
Here's what you can do to address the issue of not receiving emails from QuantConnect and deal with the bounce notification problem:
Email Verification: Ensure that your email address registered with QuantConnect is correct and active. Double-check for typos or errors.
Check Spam/Junk Folders: Sometimes, emails may end up in these folders, so be sure to check them for any missed messages from QuantConnect.
Email Filters/Rules: Look into any filters or rules set up in your email account that might be redirecting or blocking emails from QuantConnect.
Whitelist QuantConnect Domain: Ensure the domain used by QuantConnect is whitelisted in your email settings, allowing their messages to come through.
Contact Support: If you've submitted a request via the support portal and there's a delay, consider reaching out through alternative ways. QuantConnect has a community forum, and you might also find assistance through their social media channels.
Documentation and Examples: Reviewing available documentation and examples related to email and notification issues might provide further insights or alternative solutions for your situation.
If the issue persists beyond these steps, documenting the problem thoroughly, including error messages or bounce notifications, when following up with QuantConnect's support can be beneficial in expediting the resolution.
Sources: Notifications - QuantConnect.com
The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
Mitul Shah
I would appreciate a prompt response with my API credentials from the QuantConnect customer care team. Thanks.
The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
Mitul Shah
Can I expect a resolution from QuantConnect support for my request, which has been pending since March 20, 2025? Thanks.
The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
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