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Hi
On my live deployment, I keep getting the following error:
Runtime Error: The IBGateway soft restart timed out. Stack Trace: The IBGateway soft restart timed out.
That's all there is. Does anyone know what the cause might be?
Thank you
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Mia Alissi
The error message you're seeing, "Runtime Error: The IBGateway soft restart timed out", typically occurs when there's an issue with re-authenticating your Interactive Brokers (IB) account connection.
If your IB account has 2FA enabled, you receive a notification on your IB Key device every Sunday to re-authenticate the connection between IB and your live algorithm. If you don't re-authenticate before the timeout period, your algorithm quits executing.
You can set the time for these notifications in the "Weekly Restart UTC" field when deploying your algorithm. This is the Coordinated Universal Time (UTC) time of when you want to receive notifications on Sundays to re-authenticate your account connection.
For more information, you can refer to the QuantConnect documentation on Interactive Brokers and Getting Started with Live Trading.
If you continue to experience this issue, it might be worth checking your account settings on Interactive Brokers or reaching out to their support for further assistance.
The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
John Munro
The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
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